Archive

All of the past Weekly Wisdom messages can be accessed by clicking on the appropriate links below. Once a video is launched, the corresponding gameshow can be accessed from the gameshow link next to the video screen.

2010 - Quarter 3

September

9-1 Value of Using Names Correctly
9-8 Be a Team Player

August

July

2010 - Quarter 2

June

6-2 The 1-2-3's of Doing More Than Appease
6-9 Walk a Guest to a Location
6-16 Understanding English
6-23 Effective Listening
6-30 Customizing Service to Individual Guests

May

April

4-6 First Impressions
4-14 Consistency in Service and the Handoff
4-21 What You Want is Wild Brain Thinkers!
4-28 Email Dos & Don'ts

2010 - Quarter 1

March

3-6 Meeting the Needs of International Travelers
3-10 A Service Riddle
3-17 Keeping It Real
3-24 Customer Service Basics Cost Nothing
3-31 Make It Right

February

January

1-6 Being an Osceola Ambassador
1-13 Defusing Anger
1-20 Recognizing the Personal Rewards of Great Service
1-27 Using Guests' Names

2009 - Quarter 4

December

12-1 Dealing With Problems Quickly
12-8 Managing Interruptions
12-15 Good Service Is A Major Competitive Advantage
12-22 Appreciating Differences
12-29 Treat Guests As If They Are Family Or Friends

November

11-4 Keying In On What's Important To Guests
11-11 Start Each Day Happy
11-18 Taking Pride In Your Job
11-25 Take Care of Guests & Not Just Tasks

October

10-6 Helping Other Employees
10-14 Focus While You're On The Phone
10-21 Taking Ownership & Proper Guest Followup
10-28 Making Guests Happy, Makes You Happy

2009 - Quarter 3

September

August

July

7-1 Appreciation of Employees
7-8 Customer Service Basics Cost Nothing
7-15 The L E A R N Model
7-22 Effectively Transferring Calls
7-29 Listen to Guest Complaints - In Full

2009 - Quarter 2

June

May

5-6 Offer to Assist
5-13 Positive Outrageous Guest Service
5-20 The Value of Enthusiasm & First Impressions
5-27 Creating Unique Experiences

April

2009 - Quarter 1

March

2-24 Making Personal Connections
3-11 Defusing Anger
3-18 Recognizing the Personal Rewards of Great Service
3-25 Attitude is Everything