Welcome Osceola County Resort Team Members!
Each week, watch the Service Savvy Weekly Wisdom message by clicking on the appropriate "Watch as a Team" or "Watch as an Individual" button. Once you register (making you eligible for the $500 drawing), the play button will reappear for you to begin the video. (You can also hear the message in Spanish by clicking on the Spanish Audio icon.)
After each video, complete the 2-question Service Savvy Gameshow Review individually or as a team.
There are 13 weekly videos and gameshow reviews each quarter. Do them all and you will have 13 entries to the $500 drawing each quarter!
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September
9-1
Value of Using Names Correctly
Donna Sines, Community Vision - Donna shares the value of using and correctly pronouncing guests' names.available9-8
Be a Team Player
Mary Cooper, Goodwin Realty & Associates, Inc. - Mary offers tips for becoming a great team playeravailable9-15Dealing With An Unhappy Guest
Nelson Cepeda, PC X Stream Unlimited - Nelson shares tips for handling unhappy guests.available9-22Job Duties or Human Duties?
Sandy Geroux, WOW Place - Sandy's story of service will inspire you to improved service skills.available9-29Avoiding Highway Hypnosis
Susan Postans, KUA - Explore ways to make repetitious interactions significant for each guest. -
August
8-4
Are Customers Always Right?
Greg Clayton, Beacon Technology - Greg explores the old cliche' "The customer is always right"8-11
Don't Be a Robot
Jordana Mendolusky, Gaylord Palms - Hear how to make info used often sound fresh with each delivery8-18
Know Your Local Resources
Kathy Groover, Jordan/Norris, Inc. - Learn how to provide great service by knowing what's available locally8-25
Stuff Happens
Larry Walter, Hanson, Walter & Assoc. - Learn how to turn cow dung into fertilizer. -
July
7-7
Keeping Promises
Atlee Mercer, Micro Key Solutions - Atlee shares the importance of doing what you say you'll do.7-14
Know Your Products & Services
Bill Fink, Gaylord Palms - Bill shares ideas for becoming an expert on your products and services7-21
Say Thank You
Michael Aun, Aun & Associates - Michael shares the power of a thank you7-28
Engage Your Guests
Ed Moore, Osceola Center for the Arts - Ed shares how using open-ended questions will engage your guests
